SHIPPING & BILLING

 

 

Order Processing

 

Orders, except custom orders, are processed and shipped within 1-3 business days.

At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped which will include your tracking number.

Important Note: If you've placed your order with us and you meant to choose a different color, style, or size, please email us at info@trailheadgoodsco.com ASAP. If your address is incorrect, please do the same.

If you want to cancel your order, please email us at info@trailheadgoodsco.com ASAP so we can cancel it and reimburse you before it ships out!

 

Payment Processing

 

Rumpl Inc. will not release an order for shipment until payment is confirmed. We currently accept the following payment types: PayPal, Visa, MasterCard and American Express, Discover, Amazon Pay, Shop Pay, Klarna, and Affirm. Typically, payments will clear the next business day.

Occasionally, payment processing can take up to 2 business days or more. Please be advised that Rumpl, Inc. has no control over the time required for payments to be processed and cleared. To ensure prompt payment processing, please follow-up directly with PayPal / Visa / MasterCard / Amex regarding your online payment to us.

 

Term of Shipment

 

Rumpl is proud to us Australia Post and NZ Post as our preferred carriers for all of our shipments.

Once your order has been shipped, you will receive an email from Rumpl confirming shipment containing a tracking number.

 

Taxes and Import Fees

 

Rumpl is not responsible for any actions taken by the customs or the chosen package delivery service. Rumpl has no control over this. The customer is responsible for any customs charges that may be applied to the shipment. Customs determines these charges and Rumpl has no way of knowing what these charges may be.